Infant Toddler Development Training
Module 2, Lesson 5
Go to the Conflict Management Style document in the Resource Bank.
- Read each question carefully and respond to 'A' or 'B.
- Tally each column. For ease of doing this, you may want to print out this material in hard copy.
- Review your results. The column with the highest score represents your preferred conflict management style.
After reading the rest of the information on the website, reflect on the following questions:
- What is your conflict management style? Did the results surprise you in any way?
- What are the advantages of your approach to conflict?
- What are the disadvantages?
- How might knowing your conflict management style help you work better in your early intervention team?
- How does your conflict management style relate to your style of communicating in general?
- How did your family of origin handle conflict? Is your current conflict management style similar to or different from that of your family of origin?
Lesson 5 Highlights
The final lesson of this module discussed two related processes - conflict resolution and consensus building. The process of conflict resolution is complicated by the fact that there are different types of conflict and different conflict management styles. Research studies show that one size does not fit all; that is, different types of conflict are probably best handled by different management strategies. Prescribed step-by-step methods exist for resolving conflicts and building consensus. These procedures work in most but not all instances. Teams should be open to taking breaks, re-visiting problem areas, and soliciting outside assistance when needed. Problems should be viewed as opportunities for team building and approached with the goal of arriving at a win-win solution. The overall mission or purpose of the team should always be considered when solving problems and making decisions.
Amason, A. C., Hochwarter, W. A., Thompson, K. R., & Harrison, A. W. (1995). Conflict: An important dimension in successful management teams. Organizational Dynamics (24) 2, 20-35.
Briggs, M. H. (1997). Building early intervention teams: Working together for children and families. Gaithersberg, MD: Aspen Publishers, Inc.
DeDreu, C. K. W. & VanVianen, A. E. M. (2001). Managing relationship conflict and the effectiveness of organizational teams. Journal of Organizational Behavior, 22, 309-328.
Janis, I. (1972). Victims of groupthink. Boston: Houghton Mifflin.
Wisinski, J. (1993). Resolving conflicts on the job. New York: American Management Association.
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