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Infant Toddler Development Training
Module 2, Lesson 5


Conflict is an inevitable part of teamwork. Research has shown that some conflict is actually desirable, as it stimulates the sharing of different perspectives and ideas. This lesson begins by taking a closer look at the advantages of occasional team conflict. Conflict resolution is a complicated topic, because there are different types of conflict and different people have different styles of managing conflict. These issues are discussed and basic conflict resolution techniques are presented. Successful teams have learned not only how to manage conflict, but also how to build consensus or agreement on difficult issues. Techniques for building consensus are discussed, with an emphasis on the use of brainstorming.

Learning Objectives

Upon completion of this lesson, the participant will be able to:

  1. Discuss the inevitability of conflict
  2. Describe the advantages of occasional team conflict
  3. Describe different types of conflict (task vs. relationship; cognitive vs. affective)
  4. Describe different styles of conflict management (competing, accommodating, avoiding, compromising, collaborating)
  5. Describe your own style of conflict management
  6. Understand how different types of conflict may require different management strategies
  7. Explain basic conflict resolution procedures
  8. Define consensus building
  9. Discuss techniques for building consensus, such as brainstorming


The following resources are necessary for the completion of this lesson. Learners may wish to access and print a hard copy of the resources prior to beginning the lesson and for future reference. The resource documents listed below can be found in the Resource Bank. Please note that the activities section includes a video which you will access online.

Key Words

Definitions of key words are found in the glossary.

  • Task conflict
  • Conflict resolution
  • Relationship conflict
  • Consensus building


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